DORKAR INDIA PRIVATE LIMITED
Refund & Cancellation Policy
This Refund & Cancellation /Replacement Policy outlines the
terms under which customers may request a refund,
replacement, or exchange for products or services purchased
through our platform.
By placing an order with us, you agree to this policy.
Eligibility for Refund or Replacement
You may be eligible for a refund or replacement under the
following conditions:
• Product received is damaged, defective, or broken
• Incorrect product delivered (wrong item, size, or
variant)
• Product is missing items or parts
• Order is not delivered within the promised timeframe
• Service not delivered as agreed (for service-based
businesses)
Non-Eligible Cases
Refunds or replacements will not be provided in the
following situations:
• Change of mind after purchase
• Product used, worn, or altered
• Minor variations in color/design due to display
differences
• Failure to provide proof (images/videos) when
requested
• Requests made after the allowed return period
• Customer unavailable at delivery or refuses to accept
delivery
1. Order Cancellation Policy
1.1 Customer Cancellation
• Once a food order is placed and confirmed through
Dorkar, it cannot be cancelled .
• As a general rule, customers are not entitled to
cancel an order after placing it .
If a customer cancels after placing an order:
• Dorkar reserves the right to charge 100% of the order
value as compensation for breach of terms.
• For prepaid orders : No refund will be issued.
• For postpaid orders : The amount may be recovered from
the customer’s future orders.
1.2 Non-Customer Cancellation (By Dorkar)
Dorkar reserves the right to cancel orders under
circumstances not attributable to Dorkar, including but
not limited to:
• Incorrect or incomplete delivery address
• Delivery location outside serviceable area
• Failure to contact the customer via phone/email
• Lack of response, instructions, or authorization from
the customer at the time of delivery
• Unavailability of ordered items
Exception:
• If one or more items are unavailable, Dorkar will
attempt to contact the customer.
• The customer may choose to cancel the entire order
and will be eligible for a full (100%) refund .
No Penalty Clause:
• If cancellation occurs due to Dorkar, the merchant,
or the delivery partner, no penalty will be charged
to the customer .
2. Service Policy (Non-Physical Services)
• Dorkar operates as a service-based platform .
• Since no physical goods are sold, returns are not
applicable .
3. Service Cancellation Policy
• Customers may cancel or reschedule services by
providing prior notice .
• Cancellation timelines and eligibility depend on the
type of service booked .
4. Refund Policy
4.1 Eligibility for Refund
Refunds will only be considered if:
• The service was not delivered as agreed
4.2 Non-Refundable Cases
No refund will be provided if:
• The service has been partially or fully completed
• The customer is unavailable at the scheduled time
• Access to the premises is not provided
• The service is cancelled after it has started
4.3 Refund Processing
• Approved refunds will be processed via the original
payment method
4.4 Failed Transactions
• If payment is deducted due to a failed order , the
refund will be processed within 72 hours
5. Quality Assurance
• If you experience any issues such as:
o Incorrect order
o Quality concerns
Please contact customer support immediately.
Dorkar will make reasonable efforts to resolve the issue
and ensure customer satisfaction.
6. Contact Us
For any queries, concerns, or assistance:
• 📧 Email: dorkarindiaoffice@gmail.com
• 📞 Phone: 08159949265
• 📱 App Support: Available within the Dorkar app
7. Policy Updates
• Dorkar reserves the right to modify or update this
policy at any time
• Changes become effective immediately upon posting on
the Platform
8. Acceptance of Policy
By using Dorkar and placing an order, you acknowledge
that:
• You have read
• You understand
• You agree to this Refund & Cancellation Policy
