SGJ TECHNOLOGIES PRIVATE LIMITED

Refund & Cancellation Policy

This Refund & Cancellation /Replacement Policy outlines the terms under which customers may request a refund, replacement, or exchange for products or services purchased through our platform.

By placing an order with us, you agree to this policy.

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement under the following conditions:

• Product received is damaged, defective, or broken
• Incorrect product delivered (wrong item, size, or variant)
• Product is missing items or parts
• Order is not delivered within the promised timeframe
• Service not delivered as agreed (for service-based businesses)

Non-Eligible Cases

Refunds or replacements will not be provided in the following situations:

• Change of mind after purchase
• Product used, worn, or altered
• Minor variations in color/design due to display differences
• Failure to provide proof (images/videos) when requested
• Requests made after the allowed return period
• Customer unavailable at delivery or refuses to accept delivery

1.     Order Cancellation Policy

1.1    Customer Cancellation

• Once a food order is placed and confirmed through Dorkar, it cannot be cancelled.
• As a general rule, customers are not entitled to cancel an order after placing it.

If a customer cancels after placing an order:

• Dorkar reserves the right to charge 100% of the order value as compensation for breach of terms.
• For prepaid orders: No refund will be issued.
• For postpaid orders: The amount may be recovered from the customer’s future orders.

1.2    Non-Customer Cancellation (By Dorkar)

Dorkar reserves the right to cancel orders under circumstances not attributable to Dorkar, including but not limited to:

• Incorrect or incomplete delivery address
• Delivery location outside serviceable area
• Failure to contact the customer via phone/email
• Lack of response, instructions, or authorization from the customer at the time of delivery
• Unavailability of ordered items

Exception:

• If one or more items are unavailable, Dorkar will attempt to contact the customer.
• The customer may choose to cancel the entire order and will be eligible for a full (100%) refund.

No Penalty Clause:

• If cancellation occurs due to Dorkar, the merchant, or the delivery partner, no penalty will be charged to the customer.

2.     Service Policy (Non-Physical Services)

• Dorkar operates as a service-based platform.
• Since no physical goods are sold, returns are not applicable.

3.     Service Cancellation Policy

• Customers may cancel or reschedule services by providing prior notice.
• Cancellation timelines and eligibility depend on the type of service booked.

4.     Refund Policy

4.1    Eligibility for Refund

Refunds will only be considered if:

• The service was not delivered as agreed

4.2    Non-Refundable Cases

No refund will be provided if:

• The service has been partially or fully completed
• The customer is unavailable at the scheduled time
• Access to the premises is not provided
• The service is cancelled after it has started

4.3    Refund Processing

• Approved refunds will be processed via the original payment method

4.4    Failed Transactions

• If payment is deducted due to a failed order, the refund will be processed within 72 hours

5.     Quality Assurance

• If you experience any issues such as:
• Incorrect order
• Quality concerns

Please contact customer support immediately.
Dorkar will make reasonable efforts to resolve the issue and ensure customer satisfaction.

6.     Contact Us

For any queries, concerns, or assistance:

• Email: info@dorkar.in
• Phone: 8159949265
• App Support: Available within the Dorkar app

7.     Policy Updates

• Dorkar reserves the right to modify or update this policy at any time
• Changes become effective immediately upon posting on the Platform

8.     Acceptance of Policy

By using Dorkar and placing an order, you acknowledge that:

• You have read
• You understand
• You agree to this Refund & Cancellation Policy