DORKAR INDIA PRIVATE LIMITED
Privacy Policy
Introduction
This Privacy Policy explains how DORKAR INDIA PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, stores, and protects your information when you use our website, mobile application, and services (collectively, the “Platform”).
By accessing or using our Platform, you agree to this Privacy Policy.
1. Applicability and Scope
DORKAR INDIA PRIVATE LIMITED and/or its affiliates (“DORKAR”, “Company”, “we”, “our”, “us”) respect your privacy and are committed to protecting it.
This Privacy Policy describes:
• The types of information we may collect from you when you access or use our website, applications, and other online services (collectively referred to as the “Services”); and
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy explains how we collect, use, disclose, and safeguard your information when you use our online food ordering and on-demand home services application.
DORKAR operates as an intermediary platform, connecting service providers, restaurants, and customers. The Company does not directly provide services and is not a party to transactions between users and third-party providers.
2. Acceptance of Policy
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our application.
We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately
upon posting. Continued use of the Services implies acceptance of the revised policy.
3. Eligibility
You must be at least 18 years old to use our Services, or have parental/legal guardian consent. You are responsible for compliance with all applicable laws.
4. Information We Collect
4.1 Personal Information
We may collect personally identifiable information such as:
• Name, address, email, phone number
• Gender, date of birth, nationality
• Profile photo
• Login details (including third-party login like Google/Facebook)
Providing personal data is optional, but some features may not be accessible without it.
4.2 User Content
Information you provide through the platform, including:
• Reviews, comments, photos
• Order history and preferences
• Restaurant reservations and favorites
• Social connections and interactions
4.3 Automatically Collected Data (Derivative Data)
• IP address
• Browser type and OS
• Access times and pages viewed
• Device information and usage behavior
4.4 Transaction Data
• Billing information
• Payment details (credit/debit card)
• Order and reservation details
4.5 Communication Data
• Messages with customer support, delivery partners, or vendors
• Participation in surveys, promotions, or contests
4.6 Location Data
We may collect real-time GPS location to provide location-based services (e.g., nearby restaurants).
4.7 Device and App Permissions
We may request access to:
• Camera, contacts, storage, microphone
• Device ID, network details, and system information You can control permissions through your device settings.
5. How We Use Your Information
We use your data to:
• Provide and manage services
• Process transactions
• Personalize user experience
• Improve platform performance
• Send promotional offers and notifications
• Prevent fraud and ensure security
• Provide customer support
• Conduct analytics and research
6. Sharing of Information
We may share your data with:
• Restaurants, service providers, and delivery partners
• Payment processors and third-party vendors
• Analytics and advertising partners
• Legal authorities when required
Note: The Company is not responsible for how third parties use your data.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enhance user experience
• Analyze usage patterns
• Deliver targeted advertisements
You may disable cookies in your browser settings, but some features may not function properly.
8. Third-Party Services
Our platform may include links or services from third parties. Their privacy practices are governed by their own policies, and we are not responsible for them.
9. Data Storage and Retention
Your data may be stored on servers in India or other locations through third-party providers.
We retain data only as long as necessary for legal and operational purposes.
10. Data Security
We implement reasonable security measures including:
• Encryption
• Firewalls
• Access control
However, no method of transmission over the internet is 100% secure.
11. Children’s Privacy
We do not knowingly collect data from children under 18 without parental consent. If such data is identified, it will be deleted.
12. User Rights
You may:
• Access or update your profile
• Delete your account
• Opt out of communications
Some data may be retained for legal or security purposes.
13. Limitation of Liability
• We are not responsible for transactions between users and third-party providers
• We do not control third-party actions or data usage
• Users share information with third parties at their own risk
14. Payment Information
Payment details are processed through third-party payment providers.
By providing payment information, you consent to sharing it with such providers.
15. Business Transfers
In case of merger, sale, or bankruptcy, your data may be transferred to the new entity.
16. Communication Preferences
You can opt out of emails and notifications by:
• Updating account settings
• Contacting us directly
17. Contact Information
For any questions or concerns regarding this Privacy Policy:
• Address: Beldanga, Nazrul Pally, Biitter Para, West Bengal – 742133, India
• Phone: 8617212781
• Email: info@drorkar.in
For data protection concerns, contact the Data Protection Officer at:
info@drorkar.in
18. Consent
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.
